At RCV Roofing, Siding & Gutters, we’re here to guide you through the entire process. Here’s what you need to know before we arrive, what to expect during the installation and afterward.
The process of your
SIDING replacement or install
Day Before Install
- Please have fragile valuables that are hanging on the outermost walls (walls with windows) removed, along with anything that may be damaged within 15ft surrounding your home/building on the outside.
- Please have your vehicles out of the garage and driveway for our crew in the morning (we may also need the spots near the mailbox). We do not want to block you in, in case you need to leave.
- If there is a car left in the driveway, your install date may be moved.
- We will not be responsible for damage to cars left in the driveway. Materials will generally be delivered the day before your install.
- An exterior power outlet will be needed for the installation process. If you do not have one, please let us know prior so that we can bring a generator.
Day of Install
- We will arrive on the day of install around 7:00 – 8:00am depending on sunrise.
- Your install may start in the afternoon, depending on our daily schedule and the job before yours.
- A dump trailer will be backed up close to the home/building, which will be removed from the site after completion of the job.
- There is no need to be home on the days of the install. There will be lots of debris and nails in the yard until we have cleaned up and swept with the magnet.
- Please let us know if there are certain cables (phone lines, cable lines, etc.) that you would like removed. There will be some that cannot be removed and some that cannot be covered with siding.
After Installation
We will come out and perform an RCV Quality Control Inspection within 1-3 business days after installation. We will inspect for any issues or imperfections. If any are found, we will either fix it on site or a few days after. We will also call for a pickup of the remaining material and do an additional clean up.
RCV orders extra material for the job so that we do not have to make multiple trips. There are no refunds for remaining material on the job.
GUTTERS: If you are getting a gutter replacement, it will generally be 1-2 weeks after the siding installation, weather permitting. Depending on the season, the wait time may be longer.
NOTE: If you see any material, trash or issues that we may have missed, please let us know.
Siding Disclaimer: RCV cannot be held responsible for damage to plumbing/HVAC lines within walls. RCV will charge for additional materials and labor needed due to unforeseen structural issues or changes made during installation.
PAYMENT TERMS
Cash Job: Payment is due for the amount of each trade upon completion of each trade (roof, gutters, soffit/fascia, insulation). You will be invoiced upon completion of each trade by email. We accept check, cash, credit card and bank transfer. An additional fee is applied to bank transfer (1%) and credit card (3.5%) payments. Online payment links are available upon request.
Insurance Claim: Your first insurance check amount, deductible and any upgrade/additional work is expected upon completion of each trade (roof, gutter, soffit/fascia, insulation). If you have provided RCV with your insurance loss summary, your depreciation request and paperwork will be sent to your insurance company via fax or email on the following day (we do all of this for you!). Once the recoverable depreciation amount is received, the final amount is expected immediately. Late fees will incur without regular communication.
Financing Job: Upon immediate completion of the job, we will send your completion certificate to the finance company. Financed funds are directly deposited into our account a few days after. All amounts over the financed amount will need to be paid in full upon completion of the job. Your financed amount will be directly communicated with you through the financing company. Any amount not being financed will be treated as cash job payment terms.
PAYMENT TYPES ACCEPTED: Cash, Check, All Major Credit Cards, Insurance Claims Proceeds and Financing. Promotional specials or discounts are not valid with financed jobs. Select financing plans have a transaction fee. A 3.5% transaction fee will be applied if paying with a credit/debit card.
We are committed to providing you with the highest level of customer satisfaction and workmanship possible. If for any reason you have questions or comments, we are delighted to hear from you. You can expect us to respond to your e-mail or phone call immediately.
Have Questions?
If you would like an update as to your place on the schedule order, please do not hesitate to call or email us. Office & Fax: 812-515-1190 office@rcvroofing.com.
On behalf of everyone at RCV Roofing, Siding & Gutters, thank you for choosing us for your needs!
Your business is greatly appreciated.
We are committed to providing you with the highest level of customer satisfaction and workmanship possible. If for any reason you have questions or comments, we are delighted to hear from you. You can expect us to respond to your e-mail or phone call immediately.
