The process of your
metal roof replacement or install
Day Before Install
An exterior power outlet will be needed for the installation process. If you do not have one, please let us know beforehand so that we can bring a generator.
Please have your vehicles out of the garage and driveway for our crew in the morning (we may also need the spots near the mailbox). We do not want to block you in, if you need to leave.
If there is a car left in the driveway, your install date may be moved.
We will not be responsible for damage to cars left in the driveway.
If you had a satellite on the roof, you will need to call your satellite provider to schedule a re-installation. We will not re-install a satellite on a metal roof and strongly recommend not doing so. You can have your service provider mount it on the side of your home or on a pole in the yard.
- DirectTV Customer Service: 1-800-531-5000
Dish Network Customer Service: 1-800-333-3474
HughesNet Customer Service: 1-866-347-3292
Please have any fragile valuables that are hanging on the outermost walls (walls with windows) removed, along with anything that may become damaged within 15 feet surrounding your home/building on the outside.
Day of Tear Off
- Materials will generally be delivered on the day of your tear off, if you are not doing a layover.
Our tear-off/dry-in crew will arrive between 6:30 – 8:00am depending on sunrise. - Your install could start in the afternoon depending on our daily schedule and how many projects we have scheduled for that day.
- A dump trailer will be backed up close to the home/building during installation and will be removed from the site after completion of the tear off.
- There is no need to be home on the days of the install. There will be lots of falling debris and nails in the yard until we have cleaned up and swept with the magnet.
Day of Metal Install
- Our metal crew will arrive on the day of install around 6:30 – 8:00am depending on sunrise.
- Your install may start in the afternoon, depending on our daily schedule and how many roofs we have scheduled for that day.
- There is no need to be home on the days of the install. There will be lots of falling debris and nails in the yard until we have cleaned up and swept with the magnet.
Day After Install
- NOTE: Extra material and metal will be picked up the following business day after all contracted jobs are completed. If you see any material or trash that we may have missed, please do not hesitate to let us know.
- We will come out and perform an RCV Roofing, Siding, & Gutters Quality Control Inspection. We will inspect for any issues or imperfections. If any are found, we will either fix it on-site or within two days after. We will also pick up the remaining material and do an additional clean up.
- RCV Roofing, Siding, & Gutters orders extra material for the job so that we do not have to make multiple trips. There are no refunds for remaining material on the job.
- GUTTERS: If you are getting a gutter replacement, it will generally be 1-2 weeks after the siding installation, weather permitting. Depending on the season, the wait time may be longer.
PAYMENT TERMS & WARRANTY
Cash Job: Payment is due for the amount of each trade upon completion of each trade (roof, gutters, soffit/fascia, insulation). You will be invoiced upon completion of each trade by email. We accept check, cash, credit card and bank transfer. An additional fee is applied to bank transfer (1%) and credit card (3.5%) payments. Online payment links are available upon request.
Insurance Claim: Your first insurance check amount, deductible and any upgrade/additional work is expected upon completion of each trade (roof, gutter, soffit/fascia, insulation). If you have provided RCV Roofing, Siding, & Gutters with your insurance loss summary, your depreciation request and paperwork will be sent to your insurance company via fax or email on the following day (we do all of this for you!). Once the recoverable depreciation amount
is received, the final amount is expected immediately. Late fees will incur without regular communication.
Financing Job: Upon immediate completion of the job, we will send your completion certificate to the finance company. Financed funds are directly deposited into our account a few days after. All amounts over the financed amount will need to be paid in full upon completion of the job. Your financed amount will be directly communicated with you through the financing company. Any amount not being financed will be treated as cash job payment terms.
PAYMENT TYPES ACCEPTED: Cash, Check, All Major Credit Cards, Insurance Claims Proceeds and Financing. Promotional specials or discounts are not valid with financed jobs. Select financing plans have a transaction fee. A 3.5% transaction fee will be applied if paying with a credit/debit card.
Warranty Paperwork: Once you’re paid in full, we will email you your roofing warranty packet within 15-30 days.
Have Questions?
If you would like an update as to your place on the schedule order, please do not hesitate to call or email us. Office & Fax: 812-515-1190 office@rcvroofing.com.
On behalf of everyone at RCV Roofing, Siding & Gutters, thank you for choosing us for your needs!
Your business is greatly appreciated.
We are committed to providing you with the highest level of customer satisfaction and workmanship possible. If for any reason you have questions or comments, we are delighted to hear from you. You can expect us to respond to your e-mail or phone call immediately.
Again, thank you for your business. Thank you,
Jay Nelson – Founding Leader
